1.3 Customers must inform GS Autos if a tuning box has been fitted to their vehicle. This information must be supplied before work commences and ideally before a booking is confirmed. GS Autos reserves the right to refuse to continue further work if an add-on tuning box is found and the customer will be charged for any work already completed. GS Autos will not be liable for any issues with a vehicle or ECU where this information has not been supplied in advance. Any applicable warranties will also be invalidated.
1.4 Customers must inform GS Autos if an after-market alarm has been fitted to their vehicle. This information must be supplied before work commences and ideally before a booking is confirmed. GS Autos reserves the right to refuse to continue further work if an after-market alarm is found once work has commenced. In such cases the customer will be charged for any work already completed. After-market alarms can interfere with the ECU and cause problems with the vehicle. GS Autos will not be liable for any issues with a vehicle or ECU caused by an after-market alarm. Any applicable warranties will also be invalidated if GS Autos has not been informed in advance that an after-market alarm has been fitted to the vehicle.
1.5 Customers must inform GS Autos of any known mechanical issues with their vehicle and any repairs or modifications completed. This information must be supplied before work commences and ideally before a booking is confirmed. GS Autos will not be liable for any issues with a vehicle or ECU where there is an existing mechanical problem with the vehicle, or where information about vehicle repairs and modifications has not been supplied in advance.
1.6 The customer is responsible for arranging and meeting the cost of vehicle recovery (if necessary) where information about after-market alarms / fittings, add-on tuning boxes, existing mechanical or ECU faults, modifications, or previous tuning by third parties has not been supplied to GS Autos by the customer before work commences.
1.7 Following the initial provision of services, GS Autos may undertake further work at the request of a customer if faults are suspected or discovered. Work to investigate, identify, or resolve suspected or actual vehicle faults will be chargeable at the standard rate, unless the issues concerned are directly caused by work previously completed by GS Autos . A vehicle must be mechanically sound and in a good working condition before remapping it. Once a new map is put on a vehicle, more may be asked of the vehicle when driving it. Any existing mechanical (or other) issues may be exacerbated. GS Autos is not responsible for any existing or underlying faults with a vehicle; therefore, additional work to assist a customer will be chargeable.
1.8 Refunds will not be issued for remaps or other tuning work where vehicle performance or running capability is compromised by existing or underlying mechanical or ECU faults, or the presence of after-market alarms / other after-market fittings.
1.9 Refunds will not be issued for remaps or other tuning work where a vehicle has not achieved the performance improvement outcomes quoted because their pre-remap performance outputs are below the manufacturer (or stock) standard.
1.10 Refunds will not be issued for remaps or other tuning work where a vehicle has not achieved the performance improvement outcomes quoted due to existing or underlying mechanical or ECU faults.
1.11 After remapping a vehicle it is important that good quality fuels are used. Refunds will not be issued for remaps or other tuning work where a vehicle has not achieved the performance improvement outcomes quoted because of the use of poorer quality fuels. GS Autos reserves the right to take a sample from the fuel tank of a customer’s vehicle in the process of investigating any suspected performance issues reported by the customer.
1.12 An estimate of how long the work requested will take can be provided when booking GS Autos services. However, there may be occasions where more time is needed to complete the work fully and in line with GS Autos ’s high standards. GS Autos will keep the customer informed of any significant delays.
1.13 In the rare event of unanticipated complications, customers may not be able to drive their car away on the same day. Refunds will not be given on this basis. Complications are usually a result of a faulty ECU or existing mechanical problems with the vehicle.
1.14 In the event that a customer chooses to drive away or otherwise remove their vehicle from an GS Autos workshop before the work is completed, GS Autos will not be liable for any resulting issues with the ECU, the vehicle itself or any individual components. Any applicable warranties will also be invalidated.
1.15 GS Autos will cover the cost of repairing (or if necessary replacing) an ECU in the rare event that an ECU is damaged as a result of work undertaken by GS Autos . Payment for the original work requested and completed will still be due from the customer at the agreed price.
1.16 Should a customer discover a suspected fault with the work completed by GS Autos , the customer should contact GS Autos at their earliest convenience and within one week of vehicle collection. GS Autos will discuss the issue with the customer and arrange an appointment to investigate the fault if necessary.
1.17 GS Autos is not responsible for correcting suspected faults where the customer or a third party has worked on or interfered with the vehicle or the vehicle’s ECU since collecting the vehicle from GS Autos . Any applicable warranties will also be invalidated.
1.18 Software faults and issues with the map / directly caused by the map are very rare. Where they do occur and are genuinely caused by a remap, a customer will notice immediately when driving the vehicle. In these instances, the customer should contact GS Autos and return to the GS Autos workshop within 7 days of the date the remap or service was completed. Refunds will not be issued after 7 days of the original remap or service.
1.19 DPF (Diesel Particulate Filter) removal and delete services are completed at the independent request of the customer. The customer is fully responsible for their decision to have the DPF removed and deleted on their vehicle(s).
1.20 DPF removal and delete services are completed using a method that does not meet the current MOT inspection requirements. MOT requirements and legislation relating DPFs may change in the future. Applicable warranties do not extend to any future changes in MOT inspection requirements, regulations, or testing methodologies. Applicable warranties do not extend to future changes in any other relevant legislation.
1.21 Quotes provided may be based on the ability to read and write to an ECU through an ODB (On-Board Diagnostic) port. Reading and writing through the port may not be possible if there is an unanticipated problem with the port itself. In these cases, the ECU will have to be removed from the vehicle and the work performed on a bench. This will incur an increased cost and take longer to complete. A GS Autos representative will inform the customer of the situation and the revised price before going ahead with any further work.
1.22 Some vehicles have security bolts on the ECU casing / housing. The heads of such bolts will be cut to enable the removal of an ECU. The original bolts will be replaced once the work has been completed and the cuts to the head of the bolts will remain. This is standard practice for tuning services where an ECU is removed for the completion of the services requested.
1.23 Where a customer chooses to use vehicle parts that they have sourced independently for modifications or repairs:
• GS Autos will not liable for any faults with the parts
• The customer is responsible for ensuring that the parts and materials supplied for use are good quality and that all necessary components are present
• The customer will be charged for any additional labour time resulting from the supply of incorrect, ill fitting, poor quality or missing parts
• The customer will be charged for any additional labour time resulting from the need to return parts to stock following issues with the parts supplied.
• GS Autos may refuse to commence or continue with planned work if the parts supplied are incomplete, missing key components or found to be such poor quality that they do not fit or work correctly. In such cases a GS Autos representative will discuss the options available with the customer. The customer will still be charged for the cost of labour where work has already commenced.
1.24 An ECU can be returned to stock following a remap by GS Autos at the request of the customer. There will be a minimum charge of £75 for this service and it will be treated as a normal booking. The full price of the original remap may be charged where there is a significant work involved.
1.25 GS Autos is not responsible for reinstalling a map where a customer’s ECU has been reset by a vehicle dealership or any other third party. The map can be reinstalled at the request of a customer; however, there will be a minimum charge of £75. The full price of the original remap may be charged where there is a significant work involved.
1.26 Persons parking a vehicle in a parking bay outside of an GS Autos workshop do so at their own risk. GS Autos is not liable for any damage, vandalism or theft relating to vehicles parked outside. This also applies to any surrounding roads.
1.27 GS Autos takes reasonable steps to ensure that the premises and customer vehicles inside the premises are secure. In the unfortunate event that a vehicle is stolen from GS Autos premises or damaged in a fire, the customer will be responsible for making a claim through their own vehicle insurance.
1.28 Customers and members of the public are not permitted to enter any of the restricted areas on the premises. Any unauthorised persons found in restricted areas will be asked to leave the premises. The relevant authorities will be notified in cases where damage to or theft of equipment occurs and further action may be taken to retrieve any losses concerned.
1.29 GS Autos will not be liable for any incidents or injuries where unauthorised persons have entered restricted areas, or where persons have failed to comply with safety warnings or instructions in any area of the premises, or as set out in the GS Autos documents supplied.
1.30 Visitors and customers are asked to treat all GS Autos representatives and other visitors and customers with respect. Visitors and customers may be asked to leave the premises in the event of inappropriate behaviour.
Points for Consideration
2.1 We advise against booking your vehicle in for any of our services immediately before a trip or holiday where you plan to use your vehicle. In the rare event of unexpected complications, you may not be able to drive your car away the same day.
2.2 In many cases we can read and write to an ECU through an ODB (On-Board Diagnostic) port. This process usually takes approximately 1 hour and 30 minutes to 2 hours. However, if there is a problem with the port and the ECU has to be removed and the work performed on the bench, the process will take longer and cost more due to the labour time involved. If this situation occurs a GS Autos representative will contact you to discuss the situation before proceeding. Please note that some vehicles cannot be mapped via an ODB Port at all.
2.3 We try our best to deliver our services within the estimated timeframe. However, every vehicle has a different history and sometimes unanticipated challenges arise. In these cases, the work may take longer than first thought. Please consider this when making your booking and any other arrangements regarding transport and the use of your vehicle.
2.4 The maps used by GS Autos have been thoroughly tested and produce the range of power or economy gains quoted. However, please be aware that these may not be fully achieved if:
• There is an existing mechanical issue with the vehicle
• The vehicle’s pre-remap performance outputs are below the manufacturer (or stock) standard
• You have not used a good quality fuel in your vehicle.
Please talk to a GS Autos representative if you have any questions about these points.
2.5 Please remember that it is very important that your vehicle is mechanically sound and in a good working condition before remapping it. Once a new map is put on your vehicle you are likely to be asking more of your vehicle when driving it. Any existing mechanical issues may be exacerbated. GS Autos is not responsible for fixing existing or underlying mechanical issues. You will also be charged for any additional services you request from us.
2.6 It is important that you tell us about the following before we start work, and preferably before confirming your booking:
• Any existing mechanical faults
• Any existing ECU faults
• If you have an after-market vehicle alarm fitted (these can interfere with the ECU) or any other after-market fittings
• If you have an add-on tuning box fitted
• If your vehicle has any modifications
• If your vehicle has previously been remapped or tuned elsewhere
Please be aware of our full Terms and Conditions relating to these points.
2.7 We advise against sourcing your own parts independently for any modifications you may be requesting, for example as part of a Stage 2 remap. This is because problems can arise if customers accidentally source incorrect or poor quality parts. However, if you choose to use your own parts then please be aware of our terms and conditions.
2.8 If you find a suspected fault following the completion of work by GS Autos , please tell us as soon as possible and within a week of collecting your vehicle. Do not let a third party work on or interfere with the ECU or the vehicle itself before coming back to us. If you or a third party has interfered with the ECU / vehicle then further damage may have been caused, which could result in more serious issues. GS Autos will no longer be responsible for resolving a suspected fault in such a situation.
